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Sales and Refunds

Sales and Refund Policy

U.S. Consumer

Thanks for shopping at The Sigma Exchange Store. We appreciate the fact that you like to buy quality merchandise from the Sigma Exchange Store. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products, whether you’re at the Sigma Exchange Online Store or in a Sigma Exchange Retail Store.

Returns

We fundamentally believe you will be thrilled with the merchandise you purchase from the Sigma Exchange Store. That’s because we go out of our way to ensure that they’re designed and fit to be just what you need. We understand, however, that sometimes merchandise may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product.

For any other damaged merchandise, simply return it with the original receipt and original packaging within 14 days of the date you receive the merchandise for a full refund. For any other undamaged merchandise, simple return it with the original receipt within 10 days of the date you receive the merchandise for a store credit.

  • Return Merchandise to the Sigma Exchange Store at
  • Return Department 145 Kennedy Street, N.W. Washington, D.C. 20011
  • A return fee of $15.00 will apply.
  • All customize merchandise order are Final and no-refund.
  • To receive the refund or credit you must contact Sigma Exchange Store within 14 calendar days of the price change. Please note that this excludes limited-time price reductions, such as those that occur during special sales events (such as Black Friday, Cyber Monday, and Clearance Sales).

Shipping & Delivery

All orders take 7-15 Business days to ship out to the consumer.  The Sigma Exchange Store cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery.

 Consumers Only

The Sigma Exchange Store sells and ships products to end-user customers only. You may not purchase products at the Sigma Exchange Store for resale, and we reserve the right to refuse or cancel your order if we suspect you are doing so.